Canny IO
Released in 2015Free Version
Yes
Pricing
$99 - $599/mo
API Available
Yes
Mobile App
No
AI Models
Canny IO is a customer feedback management tool that helps companies improve their products by efficiently collecting and analyzing user input. It uses AI to automate feedback gathering from various sources, including customer communications and public reviews. The platform organizes all feedback in one place, allowing teams to prioritize feature requests and create roadmaps. Canny IO integrates with popular business tools and offers customization options to suit specific needs. By automating manual tasks, it saves time and allows teams to focus on strategic activities. This tool benefits companies of all sizes by enhancing decision-making, improving customer engagement, and increasing feature adoption.
Use Cases
- To collect and organize user feature requests in one centralized location
- To prioritize and manage product ideas based on user feedback
- To streamline internal feedback processes across different teams
- To make data-driven product decisions aligned with user needs
- To enhance sales processes by logging feature requests directly in the CRM
- To create and maintain a public product roadmap for transparency
- To capture and analyze customer feedback for improved satisfaction
- To facilitate team collaboration on product development priorities
- To improve efficiency by centralizing all product-related communications
- To engage and build a stronger community around a product or service
Job Uses
Product Manager
HireUses Canny IO to prioritize feature requests and create data-driven product roadmaps.
Customer Success Manager
HireUtilizes Canny IO to collect and analyze customer feedback for improving service quality.
UX Researcher
HireEmploys Canny IO to gather user insights and identify pain points in product design.
Marketing Analyst
HireLeverages Canny IO to track customer sentiment and inform marketing strategies.
Software Development Team Lead
HireUses Canny IO to prioritize bug fixes and feature implementations based on user feedback.
Customer Support Specialist
HireUtilizes Canny IO to track recurring issues and suggest product improvements.
Product Owner
HireEmploys Canny IO to manage backlog and align development priorities with user needs.
Chief Customer Officer
HireUses Canny IO to gain a holistic view of customer feedback across all channels.
Note: This tool is designed to augment human capabilities, not fully replace jobs. The extent of its impact may vary based on specific job requirements and industry standards.
Pros & Cons
API
An API is available!
- API key authentication required
- POST requests with JSON-formatted bodies
- Endpoints for managing boards, categories, changelog entries, comments, companies, opportunities, posts, and users
- JavaScript SDK available for user identification
- Canny JS API wrapper library available on GitHub
- No explicit rate limit information provided
- Pricing information for API usage not detailed in documentation
- Official API documentation available at https://developers.canny.io/api-reference
For Developers
API Availability
- Canny IO provides a public API for integration and automation.
- Developers can use the API to manage boards, categories, changelog entries, comments, companies, opportunities, posts, and users.
- Authentication is done using API keys, which can be found in the Canny subdomain settings under API & Webhooks.
- The API uses POST requests with JSON-formatted bodies and responses.
- A JavaScript SDK is available for user identification and feedback management.
- There's also a Canny JS API wrapper library available on GitHub for easier integration.
FAQs
How does Canny IO handle feature request prioritization?
Canny IO allows you to customize your prioritization formula with impact and effort factor weights. You can also create custom post fields unique to your business and sync properties from Hubspot or Salesforce to factor in opportunity revenue. This ensures that you can score feedback and feature requests based on their potential impact and the effort required to implement them.
Can I integrate Canny IO with my existing customer service tools?
Yes, Canny IO integrates with various customer service tools like Intercom, Help Scout, Zendesk, and Gong. This integration allows you to gather feedback effortlessly and capture every critical insight from multiple sources.
How does Canny IO's Autopilot feature work?
Autopilot automates feedback collection, management, and analysis. It integrates with multiple platforms to gather feedback, organizes and deduplicates it, and uses Smart Replies to automatically respond to feedback with follow-up questions. It also provides Comment Summaries to highlight key points in lengthy feedback threads.
Is Canny IO suitable for small startups or is it more geared towards larger enterprises?
Canny IO is scalable and can grow with your company from a startup to an enterprise. It offers flexible plans to accommodate businesses of all sizes, making it a versatile tool for both small startups and larger enterprises.
How does Canny IO ensure transparency in the feedback process?
Canny IO allows you to set up a feedback portal where users can share requests directly from your site. This transparency is further enhanced by creating user segments to see feedback from specific groups, and by publishing detailed release notes linked to feature requests. This keeps everyone updated on the progress of their ideas.
What are the benefits of using Canny IO's AI-powered features like Smart Replies and Comment Summaries?
The AI-powered features like Smart Replies and Comment Summaries save time by automatically responding to feedback with follow-up questions and summarizing lengthy feedback threads. This helps you understand user motivations and pain points more quickly, making it easier to prioritize feature requests and build a better product.
Licensing Information
*Last modified: October 13, 2024
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