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Canny IO

Canny IO is a customer feedback management tool that helps companies improve their products by efficiently collecting and analyzing user input. It uses AI to automate feedback gathering from various sources, including customer communications and public reviews. The platform organizes all feedback in one place, allowing teams to prioritize feature requests and create roadmaps. Canny IO integrates with popular business tools and offers customization options to suit specific needs. By automating manual tasks, it saves time and allows teams to focus on strategic activities. This tool benefits companies of all sizes by enhancing decision-making, improving customer engagement, and increasing feature adoption.

Made by Canny · Listing checked Oct 13, 2024

What it does

Use it to

  • Collect and organize user feature requests in one centralized location
  • Prioritize and manage product ideas based on user feedback
  • Streamline internal feedback processes across different teams
  • Make data-driven product decisions aligned with user needs
  • Enhance sales processes by logging feature requests directly in the CRM
  • Create and maintain a public product roadmap for transparency
  • Capture and analyze customer feedback for improved satisfaction
  • Facilitate team collaboration on product development priorities
  • Improve efficiency by centralizing all product-related communications
  • Engage and build a stronger community around a product or service

Pricing

Checked Oct 13, 2024
Starts at$99/mo
Free planYes
  • $99 - $599/mo
  • Canny IO offers various plans with different features and pricing. The Free plan includes unlimited users, private boards, and one integration, but is limited to 100 active posts. Paid plans (Starter at $79/month, Growth at $359/month, and Business with custom pricing) offer additional features like unlimited posts, custom domains, and advanced integrations. The Canny JS API wrapper library is available under the MIT license. Specific terms and restrictions apply to post limits, integration limits, and admin roles based on the chosen plan. For detailed licensing information, it's recommended to check Canny's official website or contact their support team directly.

Prices come from Canny IO's public pricing page and change, so confirm on their site before you subscribe.

Good and watch out

What's good

  • Simple and intuitive interface for easy navigation and use
  • Effectively captures and categorizes customer feedback
  • Integrates well with other systems like Jira
  • Public page for feedback and roadmap updates
  • Engagement features allow interaction with content from others

Watch out for

  • Roadmap and release functionalities less refined
  • Concerns about sudden price increases and overall high cost
  • Frustrating cancellation process with reports of continued charges
  • Limited and clunky changelog feature
  • Backend offers limited flexibility for customization

Tool facts

Free Version

Yes

Pricing

$99 - $599/mo

API Available

Yes

Mobile App

No

Release date

December 31, 2014

Platforms

API/SDKChrome ExtensionCLISlack/Discord BotWeb

AI models

Custom

Languages

ArabicChineseEnglishFinnishFrenchGermanPortugueseSpanishUkrainian

For developers

API Availability

  • Canny IO provides a public API for integration and automation.
  • Developers can use the API to manage boards, categories, changelog entries, comments, companies, opportunities, posts, and users.
  • Authentication is done using API keys, which can be found in the Canny subdomain settings under API & Webhooks.
  • The API uses POST requests with JSON-formatted bodies and responses.
  • A JavaScript SDK is available for user identification and feedback management.
  • There's also a Canny JS API wrapper library available on GitHub for easier integration.

API

  • API key authentication required
  • POST requests with JSON-formatted bodies
  • Endpoints for managing boards, categories, changelog entries, comments, companies, opportunities, posts, and users
  • JavaScript SDK available for user identification
  • Canny JS API wrapper library available on GitHub
  • No explicit rate limit information provided
  • Pricing information for API usage not detailed in documentation
  • Official API documentation available at https://developers.canny.io/api-reference
  • API availability: Yes

Sources

Official API Documentation

Installation Guide

Canny JS API Wrapper

Community resources

Canny Case Studies

Read the stories of hundreds of software teams who trust Canny to inform their product decisions.

Canny Use Cases

Explore the various ways Canny can benefit your business, including feature request management, idea management, and product management.

Canny Integrations

Discover how Canny integrates with popular tools like Jira, GitHub, ClickUp, and more to streamline your workflow.

Canny Documentation

Find detailed information about using Canny, including customization options, roadmap creation, and feedback management.

Canny Support

Access award-winning customer support for any questions or issues you may have with using Canny.

Recent news

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Canny

Questions

How does Canny IO handle feature request prioritization?
Canny IO allows you to customize your prioritization formula with impact and effort factor weights. You can also create custom post fields unique to your business and sync properties from Hubspot or Salesforce to factor in opportunity revenue. This ensures that you can score feedback and feature requests based on their potential impact and the effort required to implement them.
Can I integrate Canny IO with my existing customer service tools?
Yes, Canny IO integrates with various customer service tools like Intercom, Help Scout, Zendesk, and Gong. This integration allows you to gather feedback effortlessly and capture every critical insight from multiple sources.
How does Canny IO's Autopilot feature work?
Autopilot automates feedback collection, management, and analysis. It integrates with multiple platforms to gather feedback, organizes and deduplicates it, and uses Smart Replies to automatically respond to feedback with follow-up questions. It also provides Comment Summaries to highlight key points in lengthy feedback threads.
Is Canny IO suitable for small startups or is it more geared towards larger enterprises?
Canny IO is scalable and can grow with your company from a startup to an enterprise. It offers flexible plans to accommodate businesses of all sizes, making it a versatile tool for both small startups and larger enterprises.
How does Canny IO ensure transparency in the feedback process?
Canny IO allows you to set up a feedback portal where users can share requests directly from your site. This transparency is further enhanced by creating user segments to see feedback from specific groups, and by publishing detailed release notes linked to feature requests. This keeps everyone updated on the progress of their ideas.
What are the benefits of using Canny IO's AI-powered features like Smart Replies and Comment Summaries?
The AI-powered features like Smart Replies and Comment Summaries save time by automatically responding to feedback with follow-up questions and summarizing lengthy feedback threads. This helps you understand user motivations and pain points more quickly, making it easier to prioritize feature requests and build a better product.

Listing last checked Oct 13, 2024 against Canny IO's website and pricing page. Features and prices change; check the vendor's site before you rely on them.