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Serviceaide

Data Analysis Tools Natural Language Processing Predictive Analytics Virtual Assistants

Serviceaide is an AI-powered platform designed to improve IT and business service management. It offers solutions like ChangeGear, ISM, and Luma to address challenges such as high ticket volumes and complex asset management. The platform's key features include AI-based productivity tools, virtual agents, and copilots that enable faster decision-making and enhance self-service capabilities. Serviceaide's latest offering, Luma 3.0, incorporates Generative AI to significantly boost efficiency and reduce costs. This integration allows for dynamic information generation and service fulfillment, leading to reduced wait times and improved user satisfaction. By providing a unified experience for all IT and business support, Serviceaide aims to streamline operations and help businesses stay competitive in the digital landscape.

Made by Serviceaide, Inc. · Listing checked Oct 24, 2024

What it does

Use it to

  • Automate the processing of IT tickets, reducing workload on human agents and improving resolution times
  • Provide 24/7 customer support with AI-based virtual agents, reducing response times and improving user satisfaction
  • Streamline change management processes, ensuring compliance and minimizing costs
  • Simplify the management of Paid Time Off (PTO) requests by integrating with various HR and productivity systems
  • Efficiently track and manage assets across various sectors using comprehensive asset management solutions

Pricing

Checked Oct 24, 2024
Starts at$10
Free planNo
  • $10M - $50M
  • Serviceaide's licensing information is not explicitly detailed in the provided sources. The company offers Terms of Use and a Master Service Agreement that govern access to and use of their websites and online services. Commercial use is strictly prohibited without explicit permission. The Master Subscription and Services Agreement outlines terms for acquiring and using Serviceaide's software and services. Specific licensing details for solutions like ChangeGear, ISM, and Luma are not provided. For official and detailed licensing information, including specific terms and restrictions, users should check the company's official documentation and contact Serviceaide directly.

Prices come from Serviceaide's public pricing page and change, so confirm on their site before you subscribe.

Good and watch out

What's good

  • Automated change approval
  • Customizable UI with drag-and-drop editing
  • AI-driven recommendations
  • Advanced automation features

Watch out for

  • Initial setup may be complex
  • Optimal performance relies on proper configuration
  • Advanced customization might require specialized personnel
  • Limited user reviews available

Tool facts

Free Version

No

Pricing

$10M - $50M

API Available

Yes

Mobile App

Yes

Release date

December 31, 2015

Platforms

API/SDKCLIDesktopWeb

AI models

Custom

Languages

English

Tags

AIChatbotNLPQuestion Answering

For developers

API Availability

  • Serviceaide provides REST APIs through its Intelligent Service Management (ISM) that allow developers to interact with its services.
  • Developers can use Swagger to document and understand these APIs.
  • Authentication requires an AuthToken, Slice token, Web service username, and Web service user password.
  • Custom integrations may be possible through SDKs or libraries, but developers should contact Serviceaide support for more information.
  • Pre-built connectors are available for various applications like Salesforce and ITSM systems.
  • Luma, an AI-based product, enhances automation across the product portfolio.
  • The Automation Orchestrator is a visual tool for automating processes and integrating systems.

API

  • REST API can be accessed using HTTP requests
  • Authentication requires an AuthToken
  • Available endpoints include Change Request, Contact, Group, Knowledge Article, Incident, OData, Organization, Problem, Service Catalog, Service Operations, Service Request, Ticket, Utility, and Worklog Controllers
  • API uses HTTP methods (GET, POST, PUT, DELETE) and returns data in JSON or XML formats
  • Rate limits are not explicitly mentioned
  • Pricing information for API usage is not detailed
  • No specific SDKs or libraries mentioned, but Swagger is recommended for API documentation and interaction
  • API documentation can be accessed through Swagger UI
  • API availability: Yes

Sources

Official Website

Community resources

Resource Center

A comprehensive resource center containing analyst recognition reports, videos, infographics, white papers, success stories, and data sheets.

Community

A community of Intelligent Service Management professionals where users can connect and share knowledge.

Videos - City Services Reimagined

A video resource that showcases how to build smarter city services using AI-powered, unified Serviceaide Municipal Services solution (SAMS).

Blog

A blog that explores real-world applications of Serviceaide's AI-first approach, including the integration of AI into everyday operations and the benefits of Enterprise Service Automation (ESA).

Support

A support page that offers AI-based automated processes and self-service options to resolve issues quickly, along with the option to reach out to a product support person for assistance.

Recent news

Serviceaide Launches AI-Based ChangeGear Digital Service Platform

Serviceaide

Serviceaide Adds to Luma's Capabilities

Destination CRM

Questions

How does Serviceaide's Luma AI handle complex, multi-step problems?
Serviceaide's Luma AI uses its advanced data synthesis capabilities, such as Luma CoPilot, to analyze and interpret information from various sources. This allows it to break down complex problems into manageable steps, providing users with actionable solutions and facilitating efficient workflows.
Can Serviceaide's AI solutions integrate with existing IT systems?
Yes, Serviceaide's AI solutions, including Luma, are designed to integrate seamlessly with existing IT systems. They use unified platforms that bring together essential tools for managing services, assets, and reports, making it easier for IT teams to focus on higher value-added tasks.
How does Serviceaide's AI improve the experience of remote teams?
Serviceaide's AI solutions, particularly Luma, optimize support interactions for remote teams by simplifying access to crucial information and providing an intuitive interface. This helps create a more pleasant and stimulating work environment, even for distributed teams.
Can users customize the AI-driven virtual agent to suit their specific needs?
Yes, Serviceaide's AI-driven virtual agent, such as Luma, is highly customizable. Users can tailor the modules and features to meet their specific service management requirements, ensuring that the solution aligns with their unique business processes.
How does Serviceaide's AI reduce the workload on human support analysts?
Serviceaide's AI solutions, including Luma, automate routine tasks and repetitive processes. This reduces the need for human analysts to handle trivial requests, allowing them to focus on more strategic and intellectually stimulating tasks. The AI also improves ticket categorization and assignment, eliminating unnecessary callbacks and reassignments.
What kind of support and training does Serviceaide offer for its AI tools?
Serviceaide provides comprehensive support and training resources to help users maximize the impact of their AI tools. Their checklist to activate AI tools and features offers a step-by-step roadmap for integrating and leveraging AI technologies within service management processes.

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Listing last checked Oct 24, 2024 against Serviceaide's website and pricing page. Features and prices change; check the vendor's site before you rely on them.