Free Version

No

Pricing

$19.99 - $49.99/mo

API Available

Yes

Mobile App

Yes

AI Models

Firstup is an AI-powered communication platform designed to enhance employee engagement and experience. It leverages generative AI to create personalized content and communications tailored to individual employees' needs. Key features include ContentAI for efficient content creation, EngageAI for audience segmentation and message optimization, Workforce Intelligence for instant insights into employee engagement, and a Digital Assistant for answering employee queries. By combining AI capabilities with employee data, Firstup helps companies deliver more effective internal communications and gain valuable insights into workforce engagement. This tool is utilized by major corporations like Amazon and Ford to improve their employee communication strategies and streamline HR tasks. Ultimately, Firstup aims to enhance content quality, employee experiences, and overall productivity within organizations.

Use Cases

  • To streamline internal communications by delivering personalized messages to employees through various channels
  • To create and disseminate branded content effectively, ensuring employee alignment with organizational values
  • To enhance employee engagement by creating personalized employee journeys and fostering a sense of community
  • To automate the creation and distribution of high-quality content tailored to specific employee segments
  • To manage social media presence and engage with employees through targeted campaigns
  • To streamline critical communications around initiatives like onboarding, open enrollment, and safety training
  • To provide real-time information to employees about company news, policies, and procedures via a digital assistant
  • To analyze workforce engagement data and identify performance issues for improved retention
  • To support HR departments by automating routine tasks and providing timely responses to employee questions
  • To optimize communication efficiency by integrating with various workplace systems and applications

Job Uses

Internal Communications Manager

Hire

Uses ContentAI to create engaging company-wide announcements and newsletters tailored to different employee segments.

HR Business Partner

Hire

Leverages EngageAI to optimize employee communications and analyze workforce engagement trends across departments.

Employee Experience Specialist

Hire

Utilizes Workforce Intelligence to gather insights and improve overall employee satisfaction and engagement.

Corporate Training Coordinator

Hire

Employs ContentAI to develop personalized training materials and announcements for various employee groups.

Change Management Consultant

Hire

Uses EngageAI to create targeted communications during organizational changes and measure employee sentiment.

IT Help Desk Manager

Hire

Implements the Digital Assistant to efficiently answer common employee queries and reduce support ticket volume.

Diversity and Inclusion Officer

Hire

Utilizes ContentAI to craft inclusive messages and analyze engagement across different employee demographics.

Employee Onboarding Specialist

Hire

Leverages Firstup's AI features to create personalized onboarding content and track new hire engagement.

Note: This tool is designed to augment human capabilities, not fully replace jobs. The extent of its impact may vary based on specific job requirements and industry standards.

Pros & Cons

User-friendly templates
Consistent upgrades
Excellent customer service
Intuitive content creation process
Management communication issues
Potential digital noise
Varying employee experiences
Complex setup requirements

API

An API is available!

  • The Firstup API is RESTful over HTTPS using OAuth2 for authentication.
  • It provides a Partner API for integrating enterprise systems with Firstup.
  • Available endpoints include Webhook Subscriptions, SCIM Patch Operations, and User Management.
  • Requests and responses are typically in JSON format.
  • Rate limits are not explicitly specified in the available documentation.
  • Pricing information for API usage is not provided in the available documentation.
  • No specific SDKs or libraries are mentioned, but the API can be integrated using standard HTTP clients and libraries.
  • API documentation includes OpenAPI specification, SCIM patch operations guide, and webhooks configuration guide.

For Developers

Using API Integrations

  • Firstup provides a Partner API that allows developers to integrate any enterprise system with Firstup.
  • The API is RESTful over HTTPS using OAuth2 for authentication.
  • Developers can use this API to read from or write to all communications channels and Firstup's user management.

Content Integrations

  • Firstup supports content integrations with workplace business applications.
  • Developers can integrate Firstup with various platforms to deliver company messages without complex development or IT assistance.

Enterprise System Integrations

  • Firstup simplifies day-to-day operations by incorporating key systems like HRIS, payroll, helpdesk, and expense reporting into the digital concierge, Firstup Assistant.
  • This allows employees to complete common tasks in one place, without needing multiple logins or passwords.

Customization with Partner API

  • The Partner API lets developers customize integrations to meet specific company requirements.
  • This API supports integrating any enterprise system with Firstup, enabling targeted access to important documents, policies, platforms, and services.

Sources:

FAQs

How does Firstup handle sensitive employee information, such as personal data or confidential company news?

Firstup emphasizes the importance of data security and privacy. The platform uses robust encryption methods and access controls to ensure that sensitive information is only accessible to authorized personnel. Additionally, Firstup provides features for segmenting employee audiences based on their roles and permissions, ensuring that confidential information is not inadvertently shared with the wrong group of employees.

Can I integrate Firstup with other HR systems or tools, such as our existing HRIS or employee onboarding software?

Yes, Firstup is designed to be highly integratable with various HR systems and tools. The platform offers APIs and integrations with popular HRIS systems, allowing for seamless data exchange and enhancing the overall employee experience. This integration capability helps HR teams to leverage existing workflows and systems while benefiting from Firstup's advanced communication and engagement features.

How does Firstup's AI-driven content creation tool handle cultural nuances in communication, especially when dealing with diverse global workforces?

Firstup's AI-driven content creation tool is equipped with natural language processing (NLP) capabilities that allow it to adapt to different cultural contexts. Users can specify the tone and style of the content based on the target audience, ensuring that messages are culturally sensitive and relevant. This feature is particularly useful for companies with global workforces, as it helps in crafting communications that resonate with employees from diverse backgrounds.

Can I use Firstup to create and manage internal campaigns for specific departments or teams within my organization?

Yes, Firstup allows for highly targeted and personalized communication campaigns. Users can create audience segments based on various attributes such as job title, department, location, and more. This enables HR teams to design and deliver campaigns that are tailored to the specific needs and interests of different departments or teams, thereby enhancing engagement and productivity.

How does Firstup support the onboarding process for new employees, and what kind of resources are available for them?

Firstup provides a comprehensive onboarding experience for new employees. The platform includes a digital assistant that offers real-time information about company policies, procedures, and essential resources. This assistant helps new hires access answers to common questions and essential documents, making the onboarding process smoother and more efficient.

What kind of analytics and insights does Firstup offer to help HR teams measure the effectiveness of their communication strategies?

Firstup provides robust analytics and insights to help HR teams evaluate the effectiveness of their communication strategies. The platform includes sentiment analysis tools that help identify top concerns or issues employees have mentioned in surveys. Additionally, it offers predictive analytics to pinpoint the right moment and digital channel for maximum engagement, providing early warning signals for performance, productivity, and retention issues.

Licensing Information

Firstup offers tailored licensing packages for individual, team, and enterprise use. Pricing is per user, per month, depending on the chosen platform tier and number of employees. The Essential, Professional, and Premier Plans are designed to connect the workforce, deliver personalized campaigns, and provide engagement insights. Users grant Firstup a non-exclusive license to access and use User Content for service provision and maintenance. Specific terms include restrictions on reverse engineering, circumventing security measures, and unauthorized application development. For the most accurate and up-to-date licensing information, refer to Firstup's official documentation and contact their support team directly.

Supported Languages

Tagged With

Related Tools

Recent News Articles

Community Discussion


*Last modified: October 23, 2024

**Affiliate Disclaimer: Some links on this page may be affiliate links. If you make a purchase through these links, we may earn a commission at no additional cost to you. This helps support our website and allows us to continue providing high-quality content 💛

***At Gold Penguin, we strive to provide accurate, up-to-date, and unbiased information about AI tools, while acknowledging that user reviews, tool features, and data security considerations may vary. We encourage users to verify information, consult experts, and review privacy policies before making decisions or implementing AI tools.